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Customers Chapter

Customers Chapter

The quality of our services determines the comfort of life of millions of customers and the energy security of the country.

Friendly communication

Customers | Friendly communication

We are constantly improving our customer service by introducing modern communication tools, raising the standards of their service and opening new locations of Customer Service Offices.

Enea Centrum is responsible for streamlining the process of managing contacts with current and potential customers in our Group. We know that the satisfaction of our Customers depends on the conscientiousness, reliability, effort and competence of our Employees, based on strictly defined procedures in the area of cooperation with the Customer.

We are aware that the issue of service availability is important for our customers, therefore we offer a range of solutions, both traditional and digital:

  • We have 32 Customer Service Offices (BOK) at our disposal;
  • We have introduced changes in our customer service which have shortened the average waiting time at our offices;
  • We have improved our website;
  • We have introduced additional communication tools, including a chat with a consultant.

  • Customer Service Offices

  • Electronic Customer Service

  • Connection Portal

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