We warn against fraudsters
We take steps to inform and educate our customers on how not to become deceived by a dishonest energy seller. We have created a campaign entitled ‘Check who sells you energy before you sign a contract’, the main aim of which is to give you three main principles that you should follow when signing a contract, namely: check the seller’s ID, do not sign the contract without carefully reading the document, and you always have the opportunity to withdraw from the contract concluded away from business premises or remotely within 14 days of its conclusion. A part of the campaign is education through a dedicated website, where information on how not to fall victim to a dishonest energy seller as well as a Consumer Guide with detailed information are provided. The action was carried out in local media, public transport and selected institutions of the Polish Post. Work is ongoing to prepare forms that can be filled in by persons being victims of fraud to describe how they have been cheated on, so that the scale of the phenomenon can be monitored.
In 2017, we continued our participation in the campaign ‘It’s not a joke – choose wisely. Check out who offers you electricity and gas’, run by the Energy Trading Association. Its purpose is to warn against dishonest electricity and gas suppliers. The campaign was carried out all over Poland by means of radio, the Internet and outdoor. The campaign was organised in cooperation with Enea, Energa, Tauron, PGE, Innogy, Plus and Fortum. The action is under the patronage of the Energy Regulatory Office.