We value the opinions of our customers, which is why we regularly conduct satisfaction surveys among them. Their results are a valuable source of information for us and on their basis, we plan further activities in the area of cooperation with the Customer.
In 2017, we conducted the ‘Enea vs Competition Customer Satisfaction Survey’. The aim of the survey was to determine the level of satisfaction with cooperation with Enea in all customer groups, both individual and business. We have conducted similar research among the Customers of our market competitors. The survey involved more than 1 400 Enea customers and nearly 1 000 third-party customers.
The Customer Satisfaction Index (CSI) for Enea in a survey conducted in 2017/2018 was 78.79 . The satisfaction of our customers increased by 2.27 points in comparison to the result of the previous year. We assume continuation and cyclical, annual surveys of this Customer Satisfaction Index.
|Customer Satisfaction Index (CSI)
We also conducted other customer opinion surveys, such as ‘Mystery Customer’ surveys and customer satisfaction surveys in customers of Enea Oświetlenie and Enea Serwis.